Refund policy

Returns & Refund

If you receive a damaged product, please contact info@aprestobacco.com with documentation (photos) before opening the package. 

We are not responsible for stolen, misplaced, or lost packages as liability is transferred onto the shipping carriers once they have received the packages from us. For such cases, please file/report claim directly with the carrier.

Original shipping costs are non-refundable, and returned or refused orders may be subject to a restocking fee. You will be required to pay an additional re-shipping fee of $25 in order to receive the package. Refunds for packages – and the associated shipping costs – that are returned to the retailers due to failed delivery attempts are at the discretion of Apres Tobacco.

Refunds are at the sole discretion of Apres Tobacco or its third-party retail partners.